Generalist Adviser (Voluntary)

Closing date:

31st December 2025

Location:

Stonehaven, Aberdeenshire

Salary range:

This is a voluntary post; expenses will be paid

More about the job:

All sorts of people volunteer as a Citizens Advice Bureau adviser. Here are some of the things they have in common:

• Good listener
• Enjoy Teamwork
• Can read and write English and do basic arithmetic
• Are comfortable using computers, online tools and the telephone, or are prepared to learn
• Are open-minded and don't judge people or their circumstances
• Enjoy helping all kinds of people
• Prefer regular volunteering and are able to offer an agreed number of hours each week

Does this sound like you Then apply to volunteer!

 

Do I need special qualifications or experience to become an adviser?

Nope! There is a tried and tested training programme used by every Bureaux in Scotland when training advisers and that will give you a great start. Also, during every advice session, Bureaux will have support on hand for their volunteers. Advisers also use our extensive information systems to research client queries, so you don't need to have legal or any specific knowledge area or background.

Of course, there is no reason you can't become a specialist adviser if that was something you were interested in.

 

What does an Adviser do?

The role of a Citizens Advice Bureau adviser is varied. Below are some of the things our advisers do:

• Interview clients by phone or in person; some Bureaux also offer advice via email, webchat, video and SMS on a case-by-case basis
• Provide information from our information system
• Explain the options or choices the client has, and what these might mean for them
• Offer practical help to clients by making phone calls, helping them to fill in forms on paper or online, helping them to draft emails or letters
• Use online tools and sometimes preform calculations to assess entitlement to benefits
• Refer clients to other agencies which might be of help to them
• Record client information and summarise what information and help was provided in our electronic client recording system
• Help prevent future problems by identifying issues that affect a lot of clients; this is called Social Policy

 

Moving on from the Bureau

As well as helping you in the Citizens Advice Bureau, all training and support that you get as a Citizens Advice Bureau adviser can help you into paid work or further education when it's time to move on. Once you have completed the initial training programme and have some experience, there will be opportunities for ongoing training to keep you up to date and to help you develop as a volunteer adviser.

 

Volunteer Stories from across Scotland

• Catriona - Generalist Adviser in Argyll and Bute: https://www.cas.org.uk/system/files/catriona_volunteer_story.pdf
• Louise - Volunteer for 4 months, Help to Claim Adviser for 7 months and now Regional Coordinator of the Help to Claim Project in West Lothian: https://www.cas.org.uk/system/files/volunteer_story_louise.pdf
• Emily - Generalist Adviser in Nairn: https://www.cas.org.uk/system/files/emily_volunteer_story_0.pdf
• Helen - Generalist Adviser in Argyll and Bute: https://www.cas.org.uk/system/files/helen_volunteer_story.pdf

 

Apply to Volunteer

If you are interested in volunteering or want to know more about the Generalist role or other roles in our Bureau, please send an email to bureau@kamcab.org.uk

How to apply:

For further details and information on how to apply, please contact Bureau@kamcab.org.uk